Education Solutions Discovery

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“Product Discovery” is the method we use to take our client’s ideas and turn them into software changes or new features. We have the opportunity to learn about opporunities using surveys, support case trends, user groups, one-on-one conversations, and account managers – as well as here!

Discovery can include conversations, observation, drawing, sketching, and prototyping with you. We hope this forum will allow us to be more transparent as to what discovery topics are currently ongoing, and which go through to a release.

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  1. Allow the ability to add restrictions to credits when setting up Automatic Item -Vary amount by Schedule/Grade

    Currently for monthly tuition payment credits, an automatic billing schedule is set up using "Auto Item - vary amount by schedule and grade". However there is no way to restrict the credit to the corresponding tuition charge. Instead the credit applies itself to the oldest charges on the account, therefore creating problems with our collections. there is the ability to do so with Automatic Financial aid items. Please add the "apply restrictions " option as it is wreaking havoc on our aged receivables.

    122 votes
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      0 comments  ·  Student Billing  ·  Flag idea as inappropriate…  ·  Admin →
    • Multi-lingual support for Faculty Access for the Web and Net Classroom

      We have been requested to provide multi-lingual support for faculty and student web access, specifically Spanish at this time. The class titles and course descriptions will be done in Spanish, but we need other aspects such as navigation bars and site headings & text to be Spanish, also.

      It would be helpful if language could be based on URL, so student.myschool.edu could point to English, and estudente.myschool.edu could point to Spanish.

      12 votes
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        0 comments  ·  Student information  ·  Flag idea as inappropriate…  ·  Admin →
      • Collapsible and Expandable Fields in the "Enter Grades by Student" View for Multiple Grading Periods

        We really like the "Enter Grades by Student" view in the grade book. The fields are collapsible and expandable. Is there any way you can make these collapsible and expandable with multiple grading periods? This way, teachers would be able to see in this view mode what they posted the previous grading period with a quick mouse click.

        6 votes
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          1 comment  ·  Gradebook  ·  Flag idea as inappropriate…  ·  Admin →
        • allow payment to apply to oldest charges first for payer instead of proportionately by balance

          When there is more than one student and you want to apply payments it defaults to want to apply proportionately by each records balance by oldest charges first. This would result in payment applying to newer charges instead of by statement balance,. I have to go into Add Edit applications to get payment to apply so that only oldest charge are appliied to first, We are parent centric.

          6 votes
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            0 comments  ·  Student Billing  ·  Flag idea as inappropriate…  ·  Admin →
          • Fix the Missing Assignments Report

            When I go to print Missing Assignments, it will also print all of the assignments that currently are blank. Since I filled in the missing assignments with an M (and I already have this option checked on the Alerts page - "Missing" is the only option checked, not both), this seems like a bug fix.

            Right now it's printing Missings AND Blanks. I only want it to print Missings.

            6 votes
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              0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
            • Fix Degree Audits so they don't double count Course Credits

              In our degree programs it is often possible for one course to meet two requirements in two different areas of the degree, for instance, both in the core curriculum and also in the major. The degree audit function in Blackbaud makes provision for this, but it then counts the credit hour value of that course twice. Hence, it will award the degree before the student has earned the required number of credit hours (eg. awards 6ch for a 3 ch course).

              29 votes
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                0 comments  ·  Student information  ·  Flag idea as inappropriate…  ·  Admin →
              • Allow for Intensive Courses to be Scheduled within an Academic Session

                The majority of our courses run a full academic session (4 months). However, certain courses we offer as "Intensive Courses" which run for a week or two within a session. Currently, the system does not allow for this. On the Restriction II Course Tab, you can restrict a course based on "pattern" or "Meeting" but cannot specify dates within BB.
                If you could add a "Date" restriction then we could schedule courses for specific dates only and not have the courses run all semester.

                28 votes
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                  0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                • Add the ability to report on and query on history of changes to be able to see what item was changed

                  Currently the only way to directly see what changed on a record is by viewing the History of Changes tab. It would be great to be able to report or query on what specifically was changed on a record on any given day.

                  38 votes
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                    4 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                  • Increase or not limit the characters in the NOTES section of the Medical tab

                    If we want to use the Medical section for the whole time a student attends the school, we must be able to make notes that do not fit into comments section of visit tab. We need to be able to look back and see full picture over a student's academic career. If that child has a complicated medical history, we need to be able to document fully.

                    34 votes
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                      8 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Adding a parent-teacher conference sign up function to NetClassroom.

                      Parents log into Netclassroom and have the ability to sign up for their parent-teacher conferences. Schools and their registrars set up the times, dates, and duration of the conferences, and parents sign up once the schools allows access to the dates on a first come first served basis. Parents and teachers can view schedules.

                      119 votes
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                        4 comments  ·  NetClassroom  ·  Flag idea as inappropriate…  ·  Admin →
                      • I need a half-year class to be scheduled for quarters 1 & 3 or quarters 2 & 4

                        I need the course restrictions to allow me to set the length in terms as 2, with a little more freedom for having a start term of 1 with a 3 as the second and a start term of 2 with a 4 as the second.

                        2 votes
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                          0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                        • 4 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add the ability to select a specific contact type for payer email in Online Express Bill Pay

                            The payer email currently defaults to the first email address listed on the record.

                            1 vote
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                              1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                            • 4 votes
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                                0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                              • Query birthday to equal Today

                                As a school, it is essential to be able to query on students who have birthdates "today". I do not believe add an attribute to the record is a realistic work around. Please add the functionality to query in EE and RE.

                                27 votes
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                                  0 comments  ·  Reporting  ·  Flag idea as inappropriate…  ·  Admin →
                                • Be allowed to import and change the start term for Course Restrictions or have a global way to mark and unmark new start terms.

                                  Either add a field to import parameter for Course Restrictions to be able to replace start term by indicating it in the CSV file or have a global way to change Course restrictions for when start term needs to be changed.

                                  1 vote
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                                    0 comments  ·  Scheduling  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Have a user option to enable or disable encryption for the medical tab

                                    I can see how the newly added feature of encryption on the medical tab may be nice for some users, but for us it really messed us up. It would be nice if the organization had the option of whether to enable or disable this feature for the configuration or Administration menu.

                                    12 votes
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                                      1 comment  ·  Student information  ·  Flag idea as inappropriate…  ·  Admin →
                                    • In student billing, when sending statements from mail in a Hosted Environment there is not a way to pull the student record's emails

                                      Following these steps:

                                      1) Log into Hosting and Education Edge
                                      2) Click on Tools > Microsoft Outlook, this will open the Hosted Version of Outlook
                                      3) Go to Student Billing
                                      4) Click on Mail > Forms
                                      5) Open or create a new statement
                                      6) Choose the filters needed to select the appropriate statement
                                      7) Click on the "Send as Mail" button, it should be just above the Filters tab and looks like an envelope with an arrow on it
                                      8) You will be asked to choose a format and a destination. For format, you can choose any format that works…

                                      3 votes
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                                        0 comments  ·  Student Billing  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Allow application restrictions for automatic payments

                                        Sometime parents who have automatic payments setup don't want the tuition to be deducted from their variable payment.
                                        Now I have to make a list and temporarily inactivate their ACH untll the payment comes in. It would be nice to just have it setup to do so and just deduct monthly expenses.

                                        1 vote
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                                          0 comments  ·  Student Billing  ·  Flag idea as inappropriate…  ·  Admin →
                                        • When billing advance deposit, the allow for the billing exception to also be the apply to

                                          I bill deposit by import. With the billing exceptions i have have deposits assigned to other payers because they pay the tuition as well. When advacne deposits are billed instead of entered when payment is received, the deposit is billed to the exception but the default of the apply to is to the main payer. Currrently i have to go in and manually change so they will apply to the tuition billed to the exception.

                                          3 votes
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                                            0 comments  ·  Student Billing  ·  Flag idea as inappropriate…  ·  Admin →
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